You’ve never had a simpler way to track the status of all your active cases.

Case Status Mobile

Your life just got easier.

It’s nobody’s favorite job to keep tabs of cases at every stage of the application and approval process. But, we all know how important it is. Fortunately, Vive takes care of it for you. When you log in, the first thing you see is a case status that shows the progress of all of your Vive cases from all carriers in one place. No other platform consolidates so much information in such an easy-to-use interface.

Alerts help you focus on the cases that need attention.

Vive has transformed the ability to review case status by providing a series of color-coded milestones of each case during the new-business and underwriting process. In a second, you can tell if everything is proceeding smoothly. Green is completed, blue is current or pending and a red alert will highlight any item that may be holding up the process. In addition, Vive will update you via text or email any time there is an alert on one of your cases.

Vive is committed to accountability for a timely process.

Vive has negotiated Service Level Agreements (SLAs) with each carrier. This means that the carriers have agreed to a certain number of days for achieving each milestone. In addition, your BGA will be watching to see if any of your cases fall out of these SLAs. You have the comfort of knowing your cases will be handled in a timely and professional manner.

Case Status updated daily.

Thanks to Vive’s state-of-the-art two-way data connectivity with carriers, it’s incredibly easy to see up-to-date case status for all of your clients. And because Vive keeps you so on top of things, you avoid the risk of overlooking a key task or deadline that could delay or even prevent policy issue.

Colors help you prioritize your active cases:
 Completed Step(s)
 Step is Over Service Level Timeframe
 Current and Pending Step(s)
AAction Required - info needed by carrier